End of Abundance in Tech by Ben DeBow

Author:Ben DeBow [DeBow, Ben]
Language: eng
Format: epub
Tags: General Fiction
Publisher: Forbes Books

What Is Your Technology Really Costing You?

I was talking with a new client of ours who was telling me about an unfortunate experience he had with another vendor. He said the vendor told him that if he built their system with the infrastructure resources they advised, it would last them three years. It barely lasted one year before they had to add more resources. Specifically my client wanted to know how Fortified could help him get a better understanding of what this application needed to run for the next three years. How could he plan for future capacity while optimizing the performance?

These were his exact words:

I met with that vendor today, and they still don’t know where these memory leaks are coming from and what’s causing the application to go down. We have to reboot this thing proactively every week, and soon this will be twice a week because it’s so unhealthy. I don’t have the visibility into why this application’s behaving like it is, and it’s unfortunate, but ultimately the responsibility’s on me; I’m responsible for making sure this application is there to run the business.

In my business we’re focused on measuring the impact of rightsizing capacity (discussed in chapter 2). We’re also focused on optimizing each application or process that is deployed to production, not just when it is deployed but also over the life of the application.

I told my client what he should have asked that vendor who sold him the application and what you should be asking every time when you release a new application or process: What is the Total Cost of Ownership of the application, code, or process?

OPTIMIZING THE COST OF APPLICATIONS

Applications are designed to make business processes simple for the technology user—at least that’s the goal. Behind these applications there is much going on. It takes a lot of resources and complexity for an application or system to provide an answer, even if the response time is only a few seconds. Now multiply this by thousands or millions of system requests per second across thousands of servers across your enterprise. It’s easy for things to become out of reach with so much going on simultaneously, and this relates to costs as well. If an application is supposed to last three years but only lasts one, what is the true cost of that application?

As mentioned throughout this book, everyone is so focused on the here and now, ensuring the system gets through each day without an outage. No one is thinking, Could we do what we are doing faster, better, smarter (i.e., more efficiently)?

In addition to optimizing applications or processes, there are two areas that impact the true costs of systems over time, or Total Cost of Ownership, when it comes to technology systems—the code and data.

TOTAL COST OF CODE

What is your Total Cost of Code?

As discussed throughout this book, a healthy system requires fewer resources to manage the same workload than an unhealthy system. Optimizing code and processes frees up even more resources not just today but also long term, as code does not run just for one day.

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